Training Paraprofessionals for Reference Service: A How-to-do-it Manual for Librarians
Neal-Schuman Publishers, Jan 1, 1993 - Business & Economics - 180 pages
Training paraprofessionals is vital to providing good service and minimizing turnover. This manual is designed for librarians creating and implementing a training programme for paraprofessionals who will be working in reference services. The process is covered from goal-setting to evaluation.
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activities alphabetical answer ask the paraprofessional bibliographies Bill Katz Book Review call number citations coaching and counseling Congressional Quarterly descriptors determine Directory discuss drug abuse employees Encyclopedia Americana example Expanded Search feedback goals Guide guidelines handout hiring identify important indicate InfoTrac ISSN job description Judith K Kent State University library catalog library's locate look magazines need to know Ohles online catalog orientation overview paraprofes paraprofessional needs performance appraisal performance evaluation Periodicals Index personnel planning practice questions pretest professional PsycLit Purdue University reaction survey ready reference Reference Assistants reference department reference desk reference interview Reference Librarian reference questions reference service reference sources reference staff member responsibilities revised sample session sional specific Standard and Poor's subject catalog subject headings supervisor tasks tion topic trainer Training Coordinator's Manual training module Training OBJECTIVES Training Preprofessionals training program York