Managing to keep the customer: how to achieve and maintain superior customer service throughout the organization

Front Cover
Jossey-Bass, 1987 - Business & Economics - 163 pages
0 Reviews
Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.


Motivating and Rewarding Customer Service
Resources for Strengthening

4 other sections not shown

Other editions - View all

Common terms and phrases

References to this book

All Book Search results »

Bibliographic information