Managing to keep the customer: how to achieve and maintain superior customer service throughout the organization
Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.
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Motivating and Rewarding Customer Service
Resources for Strengthening
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Beyond the Numbers: Managing the Assets of an Automobile Parts Business
Gary J. Naples
No preview available - 2000