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chapter one The Impact of Technology on People
chapter two A Changing World 77
Managing the Transaction Where Do We Go from Here?
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ability able analysis approach appropriate aspects Baby Boom become behavior benefits career chapter communication component computer-based concern consulting create Daniel Yankelovich deal decisionmaking decisions demands develop Don Tapscott draftspeople effectiveness electronic electronic mail employees enhance ensure environment equipment Eric Trist evaluation example experience fact factor feel flexible Fred Emery function future goals human resource issues impact implementation important increased individual innovative input integrated office systems involved job design John Naisbitt less look machine major ment office technology operators opportunities organization design organization's organizational outcomes participation performance performance appraisal person personal computers physical design pilot project planning possible problems productivity programs redesign responsible reward system senior management skills space structure success task force things tion traditional understand union users various VDTs word processing workers zation