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0.5 tasks/hour activities approve ECOs average throughput average TPT backlog balanced workloads batch processing C. H. Loch capacity utilization CCS engineering coefficient of variation Congestion and Batching congestion effects decides on ECOs development projects discrete-event simulation ECO arrivals ECO Manager ECO process ECO support process ECOs once engineering capacity Engineering Change Orders engineers devote estimate example exponentially distributed Figure Fontainebleau formula framework Goldratt Harvard Business School he/she high utilization highest utilization his/her host organization implementation in-basket increases individual ECO individual task INSEAD interarrival iteration Kekre long lead long waiting loop manufacturing mental set-ups Merging Tasks models non-value-added observed once a week Opportunities for Improvement pooling problem process analysis Process of Engineering Product Development prototypes queueing reduced set-ups Reducing Batching resource self-fulfilling prophecy server simulation engineer simulation group slack standard deviation step summarized technologies Terwiesch trade-off UC San Diego utilization profiles