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ability Abraham H accept accomplish active listening activities administrative volunteers adults agen agency's and/or assignment Audiovisual AUDIOVISUAL AIDS aware basic beginning Boston University centers challenge conflict consensus crises crisis intervention deal decision delegate develop discussion effective emotional empathy evaluation example exploration feedback feel free-rein give goals going growth happen hear helping relationship ical identify important individual influence inter interest interpersonal relationship interview involved leader leadership lems listen lives look macrame Main Street Hospital Maslow materials meaningful meetings method necessary nonverbal nonverbal communication opportunity ourselves people's person seeking help phase physical possible present prob problem solving profes professional projector psychological purpose receive referral responsibility satisfying self-actualization serve service agencies settlement houses situation skills social solution staff supervisor talking tasks teaching teers telephone tion tive understand vidual volunteer experience