Delivering Happiness: A Path to Profits, Passion, and Purpose

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Grand Central Publishing, Jun 7, 2010 - Business & Economics - 272 pages
8 Reviews
  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world
  • Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
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Tony Hsieh, founder of Zappos, shares with the readers his humorous experiences and lessons learned from his entrepreneurial childhood selling worms, through his adulthood success with Zappos which is a $1billion online business.
I like how the book is presented in a chronological order of life experiences, expressing all his ideas and the persistent ways to find solutions for future problems. Hsieh tell us his model of vision, which differs from the regular business structures. He takes challenges like a life style, connects to moments of struggle, and takes risks to bring positive results. With risks there are always possibilities of a negative results. There is nothing that I didn’t like about this book, I enjoyed every page. The chapter are written in a positive way to inspire the readers.
I will recommend this book, as a useful source for any entrepreneurship student who is curious about how to brain storm ideas about a new business ventures, and the possible downhills involved. Hsieh talks about the risks and sacrifices he made to achieve his vision, using his personal experiences as a reference. This can be a guide or a source of motivation for people interested in the online business. An entrepreneurship student can witness the hard work it takes to structure a company, and hear the most important message, don’t give up.
I am a University of Baltimore student enrolled in the survey entrepreneurship course, and the book Delivering happiness by Tom Hsieh, was my recommended reading.

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My name is Paula. I am a student at the University of Baltimore enrolled in in the survey Entrepreneurship course and am writing this review for my Entrepreneur class as my recommended reading – ENTR 300
The book Delivering Happiness describes the entrepreneurial experience of Tony Hsieh from his humble beginnings to CEO of Zappos. Growing up, he had a passion that one day he would run his own company and the book describes his life growing up and wanting to start a worm farm, holding garage sales, selling lemonade, his newspaper route, his button-making mail-order business and other childhood ventures. He always fantasized about making money and therefore if he had money at an early age, it would allow him to have freedom to do whatever he wanted later on in life. He constantly focused on how to make money and as a result worked while attending high school and college. After graduating college, he started work at Oracle but resigned after a five month because he felt that what he was doing at Oracle was not exciting. After Oracle he and his friend Sanjay started a company called LinkExchange and two years later they sold the company to Microsoft. After selling his company to Microsoft, he then went on to open up an investment fund called Venture Frogs. It was during that time that a friend introduced him to Zappos. He and the friend invested in Zappos, he was first an inventor, then an employee and then CEO of Zappos. In the book, Tony talked about the culture and values at zappos and ensured that his employees were happy doing the job they did.
What I like about the book was that it was written from an entrepreneur point of view. This book gave advice on how to build stronger customer service which would ensure that customers are happy. Finally, every entrepreneur must always know what type of business to be in.

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