Working Knowledge: How Organizations Manage What They Know
Harvard Business Press, Dec 30, 2013 - Business & Economics - 224 pages
This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward.
Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.
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Șeld Șnancial Șnd Andersen Consulting approach Șrm’s Șrms Șrst beneȘt best practices buyers case-based reasoning chapter client codiȘcation communicate company’s complex corporate create creative culture database deȘne deȘnition decisions described developed difȘcult discussion documents edge management efȘcient effective efforts electronic employees engineers Ernst & Young evaluate example expert systems expertise factors functions Hewlett-Packard human ideas important infrastructure initiatives innovation inșuence involved Karl Weick knowl knowledge exchange knowledge management projects knowledge map knowledge market knowledge project knowledge repository knowledge sharing knowledge transfer knowledge workers knowledge-oriented Lotus Notes managing knowledge ment networks ofȘce on-line organization organizational learning potential problem project manager Prusak reșect roles sellers senior share knowledge signiȘcant skills speciȘc structured success tacit knowledge talk Teltech tion trust understand users Virtual Teamwork Young & Rubicam