Working Knowledge: How Organizations Manage What They Know

Thomas H. Davenport, Laurence Prusak

Harvard Business Press, Apr 26, 2000 - Business & Economics - 224 pages

This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward.

Drawing from their work with more than thirty knowledge-rich firms, Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding, and transferring--and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.

What people are saying

LibraryThing Review

User Review  - dougcornelius - LibraryThing

A seminal work on knowledge management business practices. Some aspects have become a bit dated as technology has evolved. Davenport makes the key statements about the core need for organization knowledge and retention.

Working knowledge: how organizations manage what they know

User Review  - Not Available - Book Verdict

Having consulted more than 30 companies involved in KM initiatives, the authors pack their book with information on successful projects and cover issues ranging from corporate culture and employee ...

Contents

• III: 1
• IV: 25
• V: 52
• VI: 68
• VII: 88
• VIII: 107
• IX: 123
• X: 144
• XI: 162

About the author

Thomas H. Davenport is the President's Distinguished Chair at Babson College and a research fellow at the MIT Center for Digital Business. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.

Bibliographic information

• Title: Working Knowledge: How Organizations Manage What They Know
• Authors: Thomas H. Davenport, Laurence Prusak
• Publisher: Harvard Business Press, 2000
• ISBN: 1422160688, 9781422160688
• Length: 224 pages
• Subjects: Business & Economics / Information Management