Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them
Crown Publishing Group, Jun 7, 2005 - Business & Economics - 256 pages
The impossible people who make life’s journey so difficult are everywhere—at the office, in restaurants, on airplanes, living next door, members of your own family. They’re . . .
• your “nothing is ever good enough” boss
• the “no price is ever low enough” client
• the next-door neighbor who redefines the meaning of paranoia
• the maître d’ who looks through you as if you don’t exist
• the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you
Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more—N.I.C.E. Their system shows you how to neutralize your emotions so you don’t just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you’re facing—the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M.O.). Then you’ll learn how to shape the outcome by controlling the encounter and, finally, how to get “unstuck” by exploring your options.
Using colorful stories from all walks of life— “He called me the scum of the earth and it went downhill from there,” “First, lock all your vendors in a small room,” and “The boss from hell”—the authors bring their lessons to life, from business life to family life.
From the Hardcover edition.
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Review: Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining ThemUser Review - Aliya - Goodreads
This is a good book to read, because all of us encounter difficult people in our everyday lives. The book is applicable across cultures and situations. Many of the professional experiences described ... Read full review
Review: Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining ThemUser Review - Amy - Goodreads
I read about half of this book, and got the general gist of it, which was very interesting, but I stopped because the subject matter was totally geared toward business situations, and I was more ... Read full review