Human Performance Consulting
New rules require a new game plan. More than 80% of today's workforce comprises knowledge-and service-based workers, rendering obsolete the conventional understanding of organizational performance. New work roles require new managerial skills and methods. This innovative book shows how 'new human performance specialists' can mold and construct work situations that enhance performance, productivity, and profits.
The methods go beyond individual improvement and show how to create and sustain work situations that foster high levels of performance.
'Human Performance Consulting' presents a comprehensive framework for designing and implementing highly effective, results-orientated programs that improve employee performance. It gives managers and human-performance professionals proven methods for boosting any organization's workforce productivity and operational performance - and without huge capital expenditures, high-profile programs, and major upheavals.
James Pepitone describes the role of the internal performance consultant and explains how these individuals can add financial value to any organization by guiding human performance improvement. Case studies and examples give you a solid foundation for identifying and diagnosing performance problems.
Step-by-step instructions supply guidelines for working with existing management to make skillful changes that will improve performance and add measurable value.
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achieve alignment approach assessment behavior BERKSHIRE business units capability challenge chargeback client companies company’s competence competitive advantage complexity corporate Corporate University create value culture defined directives fly discretion DSMs effective efforts employees enterprise executives experience factors field sales Focus Group formance FTEs goal high-performance HPIC functions human performance consultants human resources impact implementation important improve performance improving human performance increasing productivity individual industry interventions issues Jack Phillips knowledge and service knowledge workers labor learning machine management systems management’s mechanistic ment methods objectives operations opportunities optimize organization organizational Pepitone percent performance and productivity performance improvement potential practitioners problems production and logistics products and services programs redesign reengineering responsibility role sales force service workers situation skills SpareParts specialists standardization strategy substantial subsystem sustainable competitive advantage systems thinking tasks Taylor’s today’s understanding value-added workforce zation