The Volunteer Management Handbook: Leadership Strategies for Success

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Tracy D. Connors
John Wiley & Sons, Sep 23, 2011 - Business & Economics - 480 pages
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Completely revised and expanded, the ultimate guide to starting—and keeping—an active and effective volunteer program

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, The Volunteer Management Handbook, Second Edition is the only guide you need for establishing and maintaining an active and effective volunteer program. Written by nonprofit leader Tracy Connors, this handy reference offers practical guidance on such essential issues as motivating people to volunteer their time and services, recruitment, and more. Up-to-date and practical, this is the essential guide to managing your nonprofit's most important resource: its volunteers.

  • Now covers volunteer demographics, volunteer program leaders and managers, policy making and implementation, planning and staff analysis, recruiting, interviewing and screening volunteers, orienting and training volunteers, and much more
  • Up-to-date, practical guidance for the major areas of volunteer leadership and management
  • Explores volunteers and the law: liabilities, immunities, and responsibilities

Designed to help nonprofit organizations survive and thrive, The Volunteer Management Handbook, Second Edition is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.


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Volunteer and Staff Relations
Communicating with Volunteers
Social Media and Volunteer Programs
Volunteer Performance Management
the Impact Wheel
Effective Leadership and DecisionMaking

Volunteer Management of Governance
Shaping an Organizational Culture
Understanding the Changing Organization
Organizational and Programmatic Benefits
Maximizing Volunteer Engagement
The Volunteer Involvement Framework
Assessment Planning and Staffing
Options for Volunteer Involvement
Managing Voluntourism
Exhibit E 2 CrossCultural Solutions LongTerm
CompetencyCompetence Pathways
Screening Interviewing and Assigning
into the Organization
Training Volunteers
Risk Management in Volunteer
Use a Risk Management Model
Information System Tools for Volunteer
Executive and Managerial Coaching
Results and Evaluation
2 Evaluation Framework
Program Focused on Decreasing Teen Obesity
Accountability Matrix for a Volunteer Program
Applied Management Practice
Ethics Professional Ethics for Volunteers
Professionalism and Credentialing in
Advocacy in Volunteer Management
National State and Local Community
State and Regional Resource Programs
International Volunteer Management
End User License Agreement

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About the author (2011)

TRACY D. CONNORS has published eight nonprofit management handbooks—an unsurpassed publication record in the field of not-for-profit management—a field that he helped advance and define beginning with the first NPO handbook in 1980. He is an NPO management consultant, a Leadership Faculty Member for HandsOn University, and a graduate student at Capella University completing requirements for a doctoral degree in human services management.

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