Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

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McGraw Hill Professional, Sep 16, 2011 - Business & Economics - 288 pages
9 Reviews

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the SoulŪ

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
 

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Great tool!

User Review  - wklgaera - Overstock.com

This book was suggested to me by a leadership coach and it is so easy to read and apply I bought these for my direct reports! Cannot say enough good things about this and Im not a self help book person. Read full review

Great book!

User Review  - readin4three - Overstock.com

This book should be mandatory especially in the workplace! It gives great insight into whats behind crucial conversations and gives great tools to be an effective communicator! Great price at Overstock.com! Read full review

Contents

Whats a Crucial Conversation? And Who Cares?
1
Mastering Crucial Conversations The Power of Dialogue
19
Start with Heart How to Stay Focused on What You Really Want
33
Learn to Look How to Notice When Safety Is at Risk
51
Make It Safe How to Make It Safe to Talk About Almost Anything
73
Master My Stories How to Stay in Dialogue When Youre Angry Scared or Hurt
103
STATE My Path How to Speak Persuasively Not Abrasively
131
Explore Others Paths How to Listen When Others Blow Up or Clam Up
155
Move to Action How to Turn Crucial Conversations into Action and Results
177
Yeah But Advice for Tough Cases
189
Putting It All Together Tools for Preparing and Learning
211
What Ive Learned About Crucial Conversations in the Past Ten Years
223
End Notes
231
Index
233
Copyright

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About the author (2011)

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
www.vitalsmarts.com

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