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accepted action steps agenda alternatives areas asked assumptions basic become boss Boyd group chairman client system competition concern consensus consultant can help contact client criteria cycle decided decision define developed diagnosis discussion effective effort Emotional contagion emotional issues evaluation example expect experience exploratory meeting feedback feelings formal give goals group action group members group process group theory help the group idea production identify implement important individual influence initial intergroup interpersonal intervention interview involved Johari Window KINESICS leader leadership less level of communication listen manager needs norms observations occur operating organization organizational processes pattern person Pete president problem procedure process consultant proposal psychological contract questions relationship response Richard Beckhard Robert Blake role self-oriented behavior situation solution solve someone stage style subordinates suppress personal T-groups talk task functions tend tender testing theory things understand various wanted