Water Utility Management, Issue 5
American Water Works Association, 2005 - Business & Economics - 134 pages
Updated from the 1980 edition, this is a practical, basic management manual for in-service training useful for all water administrators. It covers internal organizational structure, government relations, safety programs, engineering, and public relations. It is ideal as a reference text or an independent study guide. Replaces ISBN: 0-89867-063-2.
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Managing the Utility
Effective Public Communications
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accounting activities applications appropriate areas assess assigned attorney AWWA MANUAL Chapter billing Boil Water Advisory budget business processes capital charges components contract costs credibility crisis communications customer service Data Migration decisions determine documents emergency ensure environment environmental equipment ERPs establish evaluating expectations external facilities fees functions funds goals governing body health and safety identify impact implementation important improve infrastructure internal issues maintain manager's Maricopa County meet meter mission monitor needs notification objectives ongoing organization organization's organizational organizational culture outsourcing performance management personal protective equipment personnel planning policies and procedures Pompano Beach potential preventive maintenance problems professional programs public involvement reports requirements responsibility SCADA schedule Seattle Public Utilities skills Snyder Communications specific staff stakeholders standards strategies success utility employees utility's vendors Vulnerability assessments water utility management