Why is Everyone Smiling?: The Secret Behind Passion, Productivity, and Profit

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Brown Books Publishing Group, May 1, 2007 - Management - 202 pages
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Spiegelmans new book tells the story of a successful health care call center business that could have morphed into a larger company by overseas outsourcing or cutting costs of employee benefits, but instead chose to focus on employee loyalty as the most important component of his company. The book explains low- or no-cost practices that will impact the lives of employees and the success of small or large businesses.

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About the author (2007)

Paul Spiegelman co-founded Beryl with his two brothers in 1985. As CEO, he oversees strategic planning and business development for the nation's leading company in healthcare customer interactions and relationship management. He is responsible for setting the vision for the company, building a strong management team, and promoting the unique culture. Paul practiced law for two years prior to starting Beryl. He holds a Bachelor of Arts in history from UCLA and a law degree from Southwestern University. He is a sought-after speaker on topics such as customer service, culture, and workforce engagement.

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