Why is Everyone Smiling?: The Secret Behind Passion, Productivity, and Profit
Spiegelmans new book tells the story of a successful health care call center business that could have morphed into a larger company by overseas outsourcing or cutting costs of employee benefits, but instead chose to focus on employee loyalty as the most important component of his company. The book explains low- or no-cost practices that will impact the lives of employees and the success of small or large businesses.
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