Rethinking Misbehavior and Resistance in Organizations
Lucy Taska, Alison Barnes
Emerald Group Publishing, Dec 5, 2012 - Business & Economics - 297 pages
This volume challenges understandings of organizational misbehavior by looking beyond traditional conceptions of the nexus between misbehavior and resistance in the workplace. Reconsidering misbehavior from a range of different perspectives and disciplinary traditions, including history, employment relations, sociology, management, entrepreneurship, marketing, legal studies and film studies, chapters examine behaviors not only of workers but also of managers, entrepreneurs and consumers. The book begins with an overview by one of the leading scholars of misbehavior, Stephen Ackroyd, who reviews the study of the phenomenon, followed by conceptual reconsideration of the relationship between misbehavior and resistance in a changing industrial landscape. The remainder of the book traverses dimensions of misbehavior and resistance across time and geographical space through a number of case studies that examine behaviors in a range of different places, industries and sectors. In this way it extends analysis to actors outside of the workers who have largely been the focus of existing studies. The volume will add to the emerging body of evidence that disturbs assumptions of consensus and conformity in organizations.
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WHAT HAS HAPPENED IN THE LAST TWENTY YEARS?
STILL STAYING LOOSE IN A TIGHTENING WORLD? REVISITING GERALD MARS CHEATS AT WORK
INTERPRETING EMPLOYEE ASSESSMENTS OF BEHAVIOR AND MISBEHAVIOR IN THE WORKPLACE
MISBEHAVIOR IN FILM AND TV
DISSENT MISBEHAVIOR AND DISCURSIVE RELATIONS AT PAN AMERICAN AIRWAYS GUIDED MISSILES DIVISION
RECONCEPTUALIZING THE RESISTANCE AND MISBEHAVIOR BINARIES
CUSTOMER SERVICE WORK AND THE AESTHETICS OF RESISTANCE
CUSTOMERS BEHAVING BADLY
EXPLORING ENTREPRENEURSHIP AS MISBEHAVIOR
MISBEHAVIOR ITS DIMENSIONS AND RELATIONSHIP TO COMMITMENT IN ORGANIZATIONS
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Ackroyd actants action activities actor-network theory aesthetic affective commitment Alan Joyce argued assessment Australia beneﬁts Broek call center CallOut cashiers chapter Cheats Clipper Cold War collective Collinson conﬂict considered consumer misbehavior context CSRs culture customer service CWBs deﬁned deﬁnitions developed deviance difﬁcult dimensions discourse dissent Dundon dysfunctional customer employees employment entrepreneurship example Facebook ﬁddles ﬁddling ﬁeld ﬁlm ﬁnd ﬁndings ﬁrm ﬁrst ﬂight focus formal forms of misbehavior framework gender Helms Mills identiﬁed identity individual industrial relations industrial sociology inﬂuence informal institutional interactions Journal labor Macquarie University managerial control marketing Mars means-end misbehave Misbehavior and Resistance Missiles nonunion occupations ofﬁcial organizational misbehavior outcomes Oxford Pan American Airways perspective Pirate Bay production Qantas range reﬂect relationship Retrieved rules sensemaking shoplifting signiﬁcant social society sociology speciﬁc substantive rationality Taylor theft Thompson trade unions typology union Vardi WikiLeaks workers workplace behavior York