Management Information Systems for the Information Age |
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Address agents airline answer applications automatic speech recognition building cable called capture Chapter client communications competitive advantage connect cost create credit card customers data mining data warehouse database model DBMS devices dot-com dot-com companies e-cash e-commerce e-mail Electronic Commerce emerging technologies employees entity class environment ethical example expert system Extended Learning Module Figure formation GDSS global groupware hardware important INDUSTRY PERSPECTIVE information systems information technology intelligence Internet knowledge workers logical look mation ment Microsoft monitor neural network OLAP OLTP OnStar organization organizational outsourcing percent primary key problem prototype purchase questions retailers screen SDLC selfsourcing sell server suppliers systems development tasks telecommunications tion transaction types update users virtual reality wireless