The Team Handbook

Front Cover
Oriel Incorporated, 2003 - Business & Economics - 400 pages
3 Reviews
This handbook is the foremost resource on teamwork for both leaders and team members. This edition offers new tools and strategies to help teams work well together. Organizations using teams to improve efficiency and better serve customers will find infor
 

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Review: The Team Handbook

User Review  - Lamec Mariita - Goodreads

An effective useable resource to provide teams with the needed tools and processes so they can improve their workplace at all levels of any organization. The book is full of helpful tips, traps to ... Read full review

Review: The Team Handbook

User Review  - Katelyn - Goodreads

very basic/good book on teams. buy this if find for cheap. Read full review

Contents

Using Teams to Meet Todays Challenges
1-1
II Types of Teams
1-3
III What Teams Need
1-5
IV Teams and Change
1-7
V Implementing Change
1-9
Action Summary
1-16
Team Roles and Responsibilities
2-1
I Team Roles
2-2
VI The 7 Step Method
4-30
Action Summary
4-38
Building an Improvement Plan
5-1
I The 5 Step Plan for Managing and Improving Daily Work
5-7
II The 7 Step Method for Problem Solving
5-15
DMAIC the Six Sigma Improvement Approach
5-25
III The 16 Improvement Strategies
5-28
IV Key Ingredients for Successful Improvement Efforts
5-65

II Responsibilities for Successful Improvement
2-8
A Before the Project
2-10
B During the Project
2-17
C After the Project
2-27
III Leadership Team Reviews
2-30
Action Summary
2-32
Doing Work in Teams
3-1
II Guidelines for Effective Discussions
3-10
III Guidelines for Effective Decisions
3-24
IV Guidelines for Effective Recordkeeping
3-30
V Guidelines for Effective Planning
3-33
Team Leaders Putting It All Together
3-42
II Guidelines for Regular Tea Meetings
3-55
III Guidelines for Monitoring Progress
3-57
IV Guidelines for Joint Review Meetings
3-60
V Guidelines for Closing a Project
3-65
Action Summary
3-69
Teams Using Tools to Solve Problems
4-1
I Processes and Systems
4-4
II Scientific Approach
4-8
III Tools for Collecting Data
4-13
IV Tools for Mapping Process
4-16
V Tools for Looking at Da Relationships
4-22
Action Summary
5-70
Learning to Work Together
6-1
II Stages of Team Growth
6-4
III Riding the Team Roller Coaster
6-9
IV Recipe for a Successful Team
6-10
V Constructive Feedback
6-24
Action Summary
6-33
Dealing with Conflict
7-1
II Understanding Responses to Conflict
7-2
III Managing Group Problems
7-8
IV Ten Common Problems an Solution Strategies
7-14
Action Summary
7-25
Advanced Tools and Techniques
8-1
II Implementing Solutions
8-12
III Managing Project Pipelines
8-13
Action Summary
8-18
Appendices
8-19
Glossary
8-21
Storyboard Example
B-1
TeamBuilding Activies
C-1
References
C-33
Copyright

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About the author (2003)

Peter R. Scholtes is an internationally known author, lecturer, and consultant. From 1987 to 1993 Mr. Scholtes shared the platform with W. Edwards Deming, helping to educate corporations about the new philosophy of the Quality movement. He was one of the first to synthesize the principles of the organizational development field with the teachings of Dr. Deming. Mr. Scholtes is the author of "The Team Handbook." He has written award-winning articles on several Quality-related topics, especially with Dr. Deming's encouragement, on the controversial topic of performance appraisal: What's wrong with it and what to do instead. He is a popular keynote speaker at international conferences in such places as London, Sydney, Moscow, and Rio de Janeiro. In March of 1995, "Quality Digest" recognized Mr. Scholtes as one of the 50 Quality leaders of this decade.

Barbara J. Streibel, Ph.D., is a consultant and manager of intellectual capital development at Oriel, Inc., where she is the lead developer of a number of highly regarded management training programs.

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