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aee looking Analyse area or physical ARISING FROM NON-USE BOOKS AVAILABLE books used internally boxes British Library catalogue CAUSES OF FAILURE checked class number co-operation rate consistent replies COUNT OF BOOKS date book EFFECT OF FAILURE eSEeial fail to find FAILURE CAUSED FAILURE SLIPS FAILURE SURVEY TABLE failure to reader failures arising failures failures failures FILE GLAim information about reader interviews leaving the library librarian Library and Information LIBRARY FAILURE SURVEY Library Management LOUGHBOROUGH UNIVERSITY Monday Tuesday Wednesday number of books number of failures number of slips Number of titles office use asly period physical area proportion of failures proportion of library questionnaire questions reader behaviour patterns READER FAILURE recorded failures sampling fraction Saturday Sunday Monday shelf specific items staff Exteenal usee status groups STATUS OF PERSON substitution rate Sunday Monday Tuesday tesceibe tE subject Thursday Friday Saturday titles causing Tuesday Wednesday Thursday Wednesday Thursday Friday WHAE YOS