The Complete Idiot's Guide to Etiquette

Mary Mitchell

Penguin, 2000 - Reference - 314 pages

Mary Mitchell, Ms. Demeanor herself, takes you through Y2K and beyond with The Complete Idiot's Guide to Etiquette, Second Edition. Topics covered include gifts and e-commerce: can you "wrap" an electronic gift?, telecommuting and the home office: the impact on family and friends, and volunteering: the fine line between being Mother Theresa and Lady Bountiful. This title also includes an updated section on weddings, plus tips from the expert on dining on the run, takeout, new tipping systems, and manners at Mickey D's. Other topics include privacy, diversity, and harassment issues on the job, E-mail etiquette and computer manners, and saying the right thing--is small talk dead?

Contents

• Dining Etiquette: 1
• The Basics: 11
• Special Dining Situations: 21
• The Anatomy of a Restaurant: 33
• Business Etiquette: 41
• Introductions: 53
• Etiquette in the Workplace: 61
• The Boardroom and the Dining Room: 73
• Correspondence: 87
• Stationery: 105
• Calling Cards: 113
• Invitations and Addressing: 119
• Home Etiquette: 131
• Table Manners: 138
• Peer Pressure and Promise: 147
• The Ins and Outs of Home Entertaining: 159
• Freedom of Choice: 171
• Saying the Right Thing: 183
• Its a Small World: 197
• Conflict Compliments and Criticism: 207
• Speak Up: 217
• what you: 219
• Giving and Receiving Gifts: 227
• Fun and Games: 239
• On the Road: 255
• Planes Trains Ships and More: 267
• Preparing for a Wedding: 281
• The Big Day: 293
• What to Wear: 295
• Index: 303

About the author

Mary Mitchell, the author of The Complete Idiot's Guide® to Business Etiquette; Dear Ms. Demeanor; The Young Parent's Etiquette Guide; and The First Five Minutes: How to Make a Great First Impression in Any Business, is the founder of Uncommon Courtesies, a consulting firm that helps corporations and individuals hone their personal interaction skills. She is also president of The Mitchell Organization, a training and consulting company. Her column, "Dear Ms. Demeanor," is nationally syndicated. She lives in Philadelphia.

Bibliographic information

• Title: The Complete Idiot's Guide to Etiquette; The Complete Idiot's Guide Series
• Author: Mary Mitchell
• Contributor: John Corr
• Edition: illustrated
• Publisher: Penguin, 2000
• ISBN: 0028638484, 9780028638485
• Length: 314 pages
• Subjects: Reference / Etiquette