Innovation and Knowledge-Intensive Service Activities
OECD Publishing, Mar 15, 2006 - 179 pages
From research and development to legal and marketing services, a wide range of knowledge-intensive service activities (KISAs) enables firms and public sector organisations to better innovate. This publication examines the contribution of knowledge-intensive services to the acquisition and growth of innovation capabilities in firms and public sector organisations. It focuses on KISAs in four industy sectors: software, health care, tourism and leisure, and resource-based industries such as mining technology services, aquaculture and forestry. The analysis derives from a series of surveys and case studies undertaken in nine OECD countries: Australia, Denmark, Finland, Ireland, Japan, Korea, New Zealand, Norway and Spain.
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activités actors analysis aquaculture firms aquaculture industry areas Australia available at www.oecd.org/sti/innovation clients companies compétences competitiveness connaissances consumer context core country studies customers demand développement economy entreprises example expertise external experts external KISA external services externally provided financing Finland Finnish firm’s Forenel cluster forte intensité health care services important improve in-house inno innovation activity innovation capabilities innovation policy innovation processes innovation system integrated intensité de savoir interaction internal and external KIBS KISA in innovation KISA project KISA study knowledge-intensive service activities Kuopio l’étude l’innovation learning leisure industries mining technology services national innovation systems Network KISA Norway Norwegian aquaculture OECD outsourced Pirkanmaa public sector resource-based industries role of KISA secteur service providers services à forte skills software firms software industry solutions sources specialised staff strategy study firms suppliers Suunto tourism types of KISA users value chain
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Page 32 - They include product innovations as well as process innovations. Product innovations are new - or better - products (or product varieties) being produced and sold; it is a question of what is produced. They include new material goods as well as new intangible services. Process innovations are new ways of producing goods and services; it is a matter of how existing products are produced. They may be technological or organizational. For further specifications see Edquist et al. (2001: 10-17) 4 Although...
Page 146 - The ongoing spatial division of labour has, however, meant the consumption of goods and. increasingly, services in many countries rely on actual physical production elsewhere - in China. India and in other low-cost countries. This means that some countries increasingly specialise in the production of services; activities that are sometimes considered only part of the supporting architecture of the production system (see Chapter 2).