Global Sourcing of Business and IT Services

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Springer, Aug 24, 2006 - Business & Economics - 304 pages
This book provides in-depth insights into the practices that lead to success in global sourcing. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, offshoring, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
 

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Contents

Chapter 1 Transforming back offices through outsourcing
1
A life cycle perspective
35
Chapter 3 The core capabilities framework for achieving high performing back offices
67
Chapter 4 Assessing 12 supplier capabilities
97
How to avoid relational trauma
114
The case of BAE systems
145
The case of BAE Systems
179
Cases in financial services
206
29 practices
223
A risk mitigation framework
256
Trends and enduring challenges
275
Authors publications on global sourcing of business and IT services
287
Index
299
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About the author (2006)


Dr. LESLIE P. WILLCOCKS is Professor in the area of technology work and globalization at London School of Economics and Political Science, Associate Fellow at Templeton College, Oxford, and holds visiting chairs at Melbourne and Erasmus universities. His doctorate is from Cambridge University and he has been for the last 16 years Editor-in-Chief of the Journal of Information Technology. He is co-author of 25 books, and has published over 160 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of the ACM, and Journal of Strategic Information Systems. In February 2001, he won the PriceWaterhouseCoopers/Michael Corbett Associates World Outsourcing Achievement Award for his contribution to this field. He is a regular keynote speaker at international practitioner and academic conferences, has extensive consulting experience, and is regularly retained as adviser by major corporations and government institutions.


Dr. MARY C. LACITY is a Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition and the Society for Information Management and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has written eight books and 50 scholarly papers, and she is US Editor of the Journal of Information Technology.

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