Global Sourcing of Business and IT Services
This book provides in-depth insights into the practices that lead to success in global sourcing. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, offshoring, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
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A life cycle perspective
Chapter 3 The core capabilities framework for achieving high performing back offices
Chapter 4 Assessing 12 supplier capabilities
How to avoid relational trauma
The case of BAE systems
The case of BAE Systems
Cases in financial services
A risk mitigation framework
Trends and enduring challenges
Other editions - View all
Abz Insurance Accenture achieve activities applications apps on tap assess back office back office function BAE Systems benefits British Aerospace Building block Business Process Outsourcing business units Chapter client and supplier CLIENTCO competencies core capabilities cost savings create customer’s deliver delivery employees ensure enterprise partnership model evaluation example experience expertise external Exult fee-for-service outsourcing Feeny Financial Services Getronics global sourcing HR Services human resource identify implementation improvement in-house Indian supplier indirect procurement indirect spend Information Systems Information Technology intellectual capital internal knowledge Lesson lifecycle Lloyd’s of London ment million mitigate negotiate netsourcing offshore outsourcing offshore sourcing offshore suppliers operations options parties partners percent Phase practices procurement outsourcing project managers relationship renegotiation risks senior executives service levels Siennax social capital staff strategic transaction transfer transformation users winner’s curse Xchanging Xchanging’s XHRS