Coaching for Improved Work Performance, Revised Edition

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McGraw Hill Professional, Dec 6, 1999 - Business & Economics - 240 pages
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Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!
 

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Contents

Chapter 1 Why Managers Fail as Coaches
1
Chapter 2 So What Does All This Mean?
12
Chapter 3 MotivationThe Theories You Can and Cant Use
29
Chapter 4 An Alternative to Psychotherapy
54
Chapter 5 A Theory You Can Put to Practical Use
67
Chapter 6 Avoiding the Communication Problem
83
Chapter 7 A Practical Approach to Managing People in Business
92
Chapter 8 The Magic of Feedback
101
The FacetoFace Discussion
156
Chapter 11 But What If It Doesnt Work?
189
Chapter 12 Coaching Cases
198
Chapter 13 The Requirements for You to Be Successful in Eliminating Employees Unsatisfactory Performance
216
Chapter 14 Answers for Critical Questions and Problems
222
Selected Bibliography
231
Index
235
Copyright

Chapter 9 Coaching Analysis
107

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About the author (1999)

Ferdinand F. Fournies is an internationally known consultant, speaker, and former professor at Columbia University’s Graduate School of Business.

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