Improving performance: how to manage the white space on the organization chart

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Jossey-Bass Publishers, 1990 - Business & Economics - 227 pages
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By far, meu livro favorito sobre desenho de processo e alinhamento com a estratégia. Conciso e direto, quase um road map.
Tem três eixos principais: estratégia, processos e organização (de pessoas
, estrutura). Claro que ser você quiser saber sobre cada um destes eixos em mais detalhes, outras referências bilbiográficas serão necessárias: Porter, Kaplan, Mintzberg, to name a few).
Infelizmente está esgotado. O título em português é : "Melhores desempenhos das empresas" e pode ser encontrado em bibliotecas de algumas universidades.


Improving and Managing the Processes of the Organization
Measuring Performance and Designing a Performance
Designing an Organization Structure That Works

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About the author (1990)

Dr. Geary A. Rummler is the founding Partner of the Performance Design Lab. Prior to founding the Performance Design Lab, Geary was the founding partner of The Rummler-Brache Group. Dr. Rummler was a pioneer in the application of instructional and performance technologies to organizations and brings this experience to the issue of organization effectiveness. His clients in the private sector have included the sales, service and manufacturing functions of the aircraft, automobile, steel, food, rubber, office equipment, pharmaceutical, telecommunications, chemical and petroleum industries; as well as the retail banking, and airline industries. He has also worked with such federal agencies as IRS, SSA, HUD, GAO and DOT. Dr. Rummler's research and consulting have taken him to Europe, Japan, Korea, Malaysia, China and Mexico.

Brache is Chief Technology Officer at Kepner-Trego.

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