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abbreviation action adjective adverb argument audience avoid begin business communication business documents business letter business writing charts clause client comma company’s complimentary close copy databases Dear desktop publishing dot matrix printers employees evaluation example express formal report grammar graph graphics Guidelines ideas independent clauses Index interview Jones kinesic language logical manager margin means meeting memo ment method of development noun oral communication paragraph percent person personal computers phrase plural preposition present problem pronouns proposal punctuation questions quotation reader recommended refers require Roman numeral Sample sentence sentence grammar signature block singular space speaker speaking specific speech statement style technical writers telecommuting telephone tion topic usage usually verb visual aids Williams Electronic words written and oral written communication