Batteries Included!: Creating Legendary Service

Front Cover
Random House Business, 2000 - Business & Economics - 268 pages
0 Reviews
The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader’s own organization.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Other editions - View all

Common terms and phrases

About the author (2000)

Nigel May Barlow is a re-thinker, agent provocateur, and creative presenter to many of the world's leading organizations. He has inspired individuals and companies around the world to creatively re-think their lives and businesses. His last book was "Batteries Included! - Creating Legendary Customer Service," Nigel is well known for this entertaining and inspiring presentations. After a wrong early career choice, he learnt that you could have far more fun as a a re-thinker. He lives in Oxford, England and Heathrow Departures Lounge.

Bibliographic information