Customer Service Training
"Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: create fantastic customer service to meet your specific needs, raise the bar for service excellence, become a more effective and efficient facilitator, ensure training is on target and gets results."--Publisher's description.
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