Beyond Transfer of Training: Engaging Systems to Improve Performance

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John Wiley & Sons, Sep 14, 2005 - Business & Economics - 255 pages
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Did you know that an average of only 10%-20% of training resulted in changing or enhancing an employee?s performance on the job. So, why train? Picking up where her first book, the landmark Transfer of Training, left off (and retaining some of the most salient sections and strategies), this completely updated take on the topic shows trainers and performance professionals how to:
  • Gain and maintain effective performance in complex systems.
  • Find and engage clients and stakeholders in transfer of learning efforts.
  • Support transfer of learning in E-environments.
  • Evaluate the success transfer of learning interventions.

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Contents

ESTABLISHING THE FOUNDATION
1
The Performance Consultant
49
TOOLS FOR STAKEHOLDERS
79
Evaluation to Measure and Support Performance
113
Partnering and Consulting with Managers
137
APPLICATIONS OF PERFORMANCE
157
Implementing Transfer of Learning to Performance
185
Transfer of Learning to Performance
194
The Case of Improved Infection Prevention Practices
200
eLearning and Support for Performance
207
Glossary
231
Index
245
About the Authors
253
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About the author (2005)

\Mary L. Broad is an international consultant who works with public and private sector organizations to improve the payoff from investments in training and other performance improvement initiatives. Clients have included the Georgia State Department of Human Resources, Pfizer Pharmaceuticals Group, and the National Weather Service.

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