Beyond Transfer of Training: Engaging Systems to Improve Performance

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John Wiley & Sons, Sep 14, 2005 - Business & Economics - 255 pages
Did you know that an average of only 10%-20% of training resulted in changing or enhancing an employee?s performance on the job. So, why train? Picking up where her first book, the landmark Transfer of Training, left off (and retaining some of the most salient sections and strategies), this completely updated take on the topic shows trainers and performance professionals how to:
  • Gain and maintain effective performance in complex systems.
  • Find and engage clients and stakeholders in transfer of learning efforts.
  • Support transfer of learning in E-environments.
  • Evaluate the success transfer of learning interventions.

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Contents

Engaging Systems to Improve Performance Part I Establishing the Foundation for Performance Improvement in Complex Systems
1
Engaging Systems to Improve Performance Part II Tools for Stakeholders to Improve Performance
79
Engaging Systems to Improve Performance Part III Applications of Performance Improvement in RealWorld Systems
157
Engaging Systems to Improve Performance GLOSSARY
231
Engaging Systems to Improve Performance REFERENCES
235
Engaging Systems to Improve Performance INDEX
245
Engaging Systems to Improve Performance A B O U T T H E AUTHORS
253
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About the author (2005)

Mary L. Broad is an international consultant who works with public and private sector organizations to improve the payoff from investments in training and other performance improvement initiatives. Clients have included the Georgia State Department of Human Resources, Pfizer Pharmaceuticals Group, and the National Weather Service.

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