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Parti Case Studies
Simple Rules and Builtin
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administrative admitting physician AFDC agency agency's Anne Donovan Anthony Downs applicant applicant's areas autonomy benefits Boston categorization of clients central office chapter characteristics citizens client demands clinic complete compliance cost crat deal define dependent diet distribution doctor Don Zimmerman effect eligibility emergency room emergency service employees evaluate example factors files formal frequently goals hierarchy Housing Authority important intake clerk intake form intake units intake worker interview Jerome Skolnick large number level bureaucrat limited manager's manipulate Michael Lipsky nature obtaining opportunity cost organization organization's organizational out-patient patient Peninsula Towers percent Peter Blau plea bargaining preferences problem procedures professional project manager public bureaucracies public housing public service bureaucracies questions reason receive relationship Relief require responsibility result role routine rules simple social workers street street-level behavior street-level bureau street-level bureaucrat street-level environment supervisor tion treatment unsanctioned veteran welfare department welfare workers