Quality management: implementing the best ideas of the masters
This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen managerial techniques to enhance productivity. You'll discover all the information you need to avoid roadblocks when beginning a TQM program as well as information you can use to expand your current TQM efforts for maximum profitability.
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WHY QUALITY MANAGEMENT?
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agement Aliases approach AREAS TO ADDRESS ASQC Press ASQC Quality audit Baldrige behavior Benchmarking brainstorming Brief Description cause-effect diagram causes Chapter Check Sheet company's Concepts and Tools continuous improvement Control charts corporate culture creative customer requirements customer satisfaction defects Deming Description and Purpose design of experiments determine effect employees Engineering evaluation EVOP example factors feedback Figure Flowcharts Force field analysis goals group techniques ideas Identify implement individual Industrial involved Japanese Juran Leadership levels manufacturing McGraw-Hill measure ment Milwaukee motivation organization organizational Pareto analysis percent planning problem product and service Productivity Press Quality Circles Quality Costs Quality function deployment quality improvement Quality Progress Review sample statistical process control Strategies stress Sun-Tzu supervisor suppliers Taguchi Taguchi methods task tion Total Quality Control Total Quality Management variables vendor vision workers York