Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture

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Elsevier, Aug 9, 2011 - Computers - 376 pages

Systems Thinking, Third Edition combines systems theory and interactive design to provide an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. This new edition has been updated to include all new chapters on self-organizing systems as well as holistic, operational, and design thinking.

The book covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website is available at

This volume is ideal for senior executives as well as for chief information/operating officers and other executives charged with systems management and process improvement. It may also be a helpful resource for IT/MBA students and academics.

  • Four NEW chapters on self-organizing systems, holistic thinking, operational thinking, and design thinking
  • Covers the recent crises in financial systems and job markets globally, the housing bubble, and the environment, assessing their impact on systems thinking
  • Companion website to accompany the book is available at

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It is rare that one can improve what is already a superb book, but Jamshid Gharajedaghi has managed to just do that in the third edition. I got it last night through Fed.Ex and got to review it right away. The preface is touching, more so with passing of Dr. Ackoff. The additional chapters in design capture the current rage and popularity of the concept and offers fundamental and sound principles for dealing the current "MESS" facing our social systems (our country and the global economy.) Written by one of the most brilliant minds and systems thinker of our time, the book, while difficult to comprehend, and requires many re-read to capture its essence, is only one manifestation of years of systems practice and experience of the author. In the age of fad and annual business best sellers, the book is a refreshing insight for dealing with complex business and social problem and dissolving them for a more desirable future 


Systems Theory The Nature of the Beast
Systems Methodology The Logic of the Madness
Systems Practice The Gutsy Few
Author Biography

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