Juran's Quality Handbook
Joseph M. Juran, A. Blanton Godfrey
McGraw Hill, 1999 - Business & Economics - 1872 pages
For decades, Juran's Quality Handbook has been the one essential reference in quality management and engineering—the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies. Now this Fifth Edition—a major revision and the first new edition of Juran's Quality Handbook in more than 10 years—forges a new standard in tools for quality. Bringing managers and engineers the most up-to-date methods, research, and theory, under the guidance of a team of the world's top experts, Juran's shows you how to plan for quality, achieve quality control, and ensure quality results. Packed with new methods, research, and thought on quality, and emphasizing the need for quality software and quality software development methods, this completely updated classic also gives you new information, new techniques, and new applications. Broad in scope and inclusive in methodology, Juran's Quality Handbook is the reference of choice for anyone concerned with quality in business, manufacturing, or engineering. Whether you're just beginning your journey or a longtime traveler on the quality path, this book is the best possible companion for your voyage.
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The Quality Planning Process John F Early and O John Coletti 3 1
The Quality Control Process J M Juran and A Blanton Godfrey 4 1
The Quality Improvement Process J M Juran 5 1
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achieve activities administrative and support analysis application approach ASQC AT&T audit Baldrige benchmarking business processes companies competitive concept control chart cost of poor criteria customer needs customer satisfaction customer service cycle decisions defects defined deployment effective employees Engineering errors European Quality Award evaluation example failure feedback Figure focus function identify implementation industry inspector internal involved Juran Institute Managing for Quality manufacturing measurement meet Motorola nonconforming operations organization Pareto analysis Pareto principle percent performance personnel poor quality problems process anatomy process capability product features Product Requirements Document Quality Control quality goals quality improvement quality management quality planning quality system reduce reliability requirements responsibility Section specific standards Statistical Process Control steps strategic supplier supply chain total quality Total Quality Management upper managers Wilton workers
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