Juran's Quality HandbookThe International Standard on Quality and the essential reference in quality engineering and management practices, Juran's Quality Handbook has been completely updated for this new edition. Contributed, revised, and edited by a global team of industry experts, this new edition provides penetrating coverage of the newest methods in planning, control, and results, delivering all the tools necessary for successful quality engineering and management well into the next century. In this Fifth Edition, a major revision of the best-selling classic Handbook, you'll find new emphasis on software, and updates in many key areas. Written for managers, quality and industrial engineers, and students, this dynamic new version of Juran's reaches beyond the mangement site to address new customer service, supplier relations, and worldwide market standard considerations. No Management or Engineering library can be complete without it. ISO 9000 and QS9000; Software Development; Strategic Planning; Training. Supplier Relations; Inspection and Testing; Customer Service; Function Deployment; International Activities; TQM and SQP; Self-Directing Teams; Tagushi Methods and Techniques; Supervision; Benchmarking; Statistical Problem-Solving; And More. |
Contents
The Quality Planning Process John F Early and O John Coletti 3 1 | 3-1 |
The Quality Control Process J M Juran and A Blanton Godfrey 4 1 | 3-4 |
Dr Gerald J Hahn Research and Development General Electric Corporate Schenectady NY SECTION | 3-48 |
Copyright | |
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Common terms and phrases
achieve activities administrative and support analysis application approach ASQC AT&T audit Baldrige benchmarking business processes companies competitive concept control chart cost of poor criteria customer needs customer satisfaction customer service cycle decision defects defined deployment effective employees Engineering errors European Quality Award evaluation example failure feedback Figure focus function identify implementation industry inspector internal involved Juran Institute Managing for Quality manufacturing measurement Motorola nonconforming operations organization Pareto analysis Pareto principle percent performance personnel poor quality problems process anatomy process capability product features Product Requirements Document purchase Quality Control quality goals quality improvement quality management quality planning quality system reduce reliability requirements responsibility Section specific standards Statistical Process Control steps strategic supplier supply chain total quality Total Quality Management upper managers Wilton workers