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Tools for Making Team Decisions 237
Setting the Stage for a Successful Project
Doing the Groundwork 316
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action activities answers appropriate assigned behavior brainstorming cause-and-effect diagrams causes of problems Chapter chart Collect Meaningful Data consensus constructive feedback control charts data collection decisions Deming Deming's described develop discussion disruptive Edwards Deming eliminate employees evaluation example exercise experience facilitator factors feel flipchart goals ground rules Group Process guidance team guidelines ideas Identify improvement plan Instructions involved issues leader and quality Management by Results measurement mission statement monitor multivoting observer obstacles operational definitions organization Pareto charts Pareto Principle participants person present procedures process improvement product or service project team quality advisor quality improvement Quality Leadership questions records Reduce responsible Review roles root causes scientific approach sequence skills sociogram solutions special causes stages statistical control step strategies suppliers task team leader team meetings team members team-building team's top-down flowchart understand warm-up