The Mediation Process: Practical Strategies for Resolving ConflictWinning Techniques for Every Situation In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day's most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation. *An Instructor's Manual is available free of charge upon written request. |
Contents
Approaches to Managing and Resolving Conflict | 3 |
How Mediation Works | 41 |
in Mediator Directiveness and Focus The Approach | 64 |
Copyright | |
17 other sections not shown
Common terms and phrases
active listening activities agency agenda agree agreement alternative dispute resolution American Bar Association approach and arena assess assist parties assist the parties Association ator behavior caucus Chapter child custody clinic commitment communication Conciliation conflict management Conflict Resolution constituency court cultures data collection deadline decision develop discussion dispute resolution dynamics emotions encourage environmental ethical example explore focus identify impartial implementation Indonesia influence initiate inter interest-based bargaining interests intermediaries intervenor intervention interviews intransigent party involved issues in dispute joint session means medi mediation process Mediation Quarterly mediator's meet ment moves needs negotiation and mediation negotiation process neutral Nonverbal Communication organizations outcome participants party's positional bargaining practice practitioners problem problem-solving procedures programs proposals psychological putants questions reach reframing relationship resolve responsibility role settlement options settlement range Singson situation solution specific SPIDR strategy substantive symmetrical power tion types Whittamore Wildau