An Empirical Study of the Implementation of the Japanese Approach to Quality Management and Its Impact on Product Quality in U.S. Manufacturing Firms |
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Contents
Total Quality Costs | 10 |
REVIEW OF THE LITERATURE | 12 |
Page | 17 |
Copyright | |
14 other sections not shown
Common terms and phrases
ANOVA approach to quality control charts costs of quality criteria critical factor cross tabulation employees extremely important Factors of Product finished products Firm AJ2 Firm Type NI firms consider fishbone implementation of QIP Implementation of Quality improving quality industry inspection interviews Japanese approach Japanese firms type Juran mean on-time delivery organizational characteristic organizational culture Pareto charts percent performance plant efficiency plant manager process design product design production line production workers QC/QA department QIP implementation quality department quality improvement programs quality management quality of delivered quality policies quality problems Quality Progress quality training questionnaire ranked Responsibilities of QC/QA responsibility for quality reveals Schonberger shows significant difference slightly important statistical quality control strategic planning Table VI-1 techniques top management's total quality control traditional U.S. firms training for quality type AJ firms U.S. firms type U.S. manufacturing firms vendor evaluation vendor relations vendor selection Туре