Capturing Client Requirements in Construction Projects
Thomas Telford, 2002 - Technology & Engineering - 173 pages
At the heart of the construction industry are the clients, who initiate and finance construction projects. The acknowledged importance of clients as the driving force in the construction industry has led to repeated calls for the construction industry to deliver better value-for-money. At the same time clients are also being challenged to be responsible in their dealings with the industry. As a result, it is vital that designers and contractors understand their clients' businesses in order that they may provide what the client wants. This book describes an innovative and structured approach for capturing client requirements on construction projects. The new approach, encapsulated in a Client Requirements Processing Model (CRPM) and associated prototype software, ClientPro, facilitates better understanding and implementation of clients' requirements, more effective collaborative working and design creativity. It also minimises uncertainties and downstream problems because of the early consideration of issues affecting the lifecycle of a facility, and provides the basis for effective requirements management throughout the facility lifecycle. The adoption of the approach described in the book will allow clients to clearly define and communicate their requirements and expectations for a facility, and link these to their overall business objectives. It will also allow the construction industry (designers, project managers and contractors) to deliver products and services that satisfy their clients' needs, thereby providing better value for money. Capturing client requirements in construction projects will be essential reading for all stakeholders in the construction industry - clients, industry practitioners and researchers.
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absolute weight acquisition activities adequate analytic hierarchy process briefing process business need bypass bypass road Chapter client body client details client organisation client requirements processing ClientPro computer-based construction industry construction process construction projects CRPM customer requirements database define client requirements design and construction design attributes design requirements ensure establishing client requirements establishing the voice establishment of client Evbuomwan example EXPRESS-G facilitate facility functions Facility process family house project Figure focus framework functions and attributes house of quality implementation incorporation input integration involved lifecycle matrix methodology minimise Newbury Bypass operation information outputs processing of client project requirements project team proposed facility quality function deployment quantity surveyors rationale relationship relative weights represented Requirements analysis requirements engineering requirements management requirements on construction requirements processing model satisfy score solution solution-neutral specifications stage Table target values tertiary requirements tools and techniques traffic university building project verification and management
Page 160 - Design Function Deployment: A Concurrent Engineering Design System. PhD thesis, City University, London.