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14 working days Appeal Mechanisms appointments capability and efficiency charter continues Charter will help Civil Service Department Client Service Charter clients and stakeholders clients and user complaints handling process compliments and suggestions consult CORE VALUES CSD commits CSD's days counting days For verifying departmental Annual Departments and Agencies developed Director of Management E-Mail efficient public service ensure External Dispute Handling Fairness and transparency feedback Gender equity Governance Commission guarantee Handling and Appeal Human Rights Improved management capability information annually KEY RESULT AREAS KRAs living document main clients MDA's MDAs monitoring and evaluation particularly the special performance Permanent Secretary President's Office Provide Charter PUBLIC SERVICE DELIVERY Public Service Management Public Service Reform Reform Programme PSRP relating to filling Response right to expect Salaam Service Department CSD service provided Service Reform Programme service that users special needs staff standards of service Tanzania users can expect Value for money wherever possible