Improving Performance: How to Manage the White Space on the Organization ChartImproving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more. |
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achieve action analysis budget Chapter competitive advantage Computec cost Critical Business Issue critical process Cross-Functional Process Map Design Team disconnects effective ensure environment establish evaluation example facilitation feedback Figure Goal Management GOALS ORGANIZATION Human Performance System identified Implementation Strategy Improving Performance inputs interfaces Invoice Job Goals Job Model Job/Performer Level Levels of Performance mance Manufacturing market research measurement system needs Nine Performance Variables order fulfillment organization chart Organization Goals Organization Level organization structure outputs percent performance improvement Performance Improvement Planning Performance Management Phase Process Design Process Goals Process Improvement Project Process Level Process Management Process Owner process performance process steps product development product ideas products and services Project Goals recommendations Relationship Map requirements responsibilities role specifications Steering Team Subprocess suppliers Three Levels tion top management understand white space Worksheet