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Preface to the Third Edition
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accounts activities annual quality program applied audit breakthrough budget chart Chart of Accounts common company competitive complaints concept consumer products consumerism coordination Corfam cost of usage create customers cycle costing defects departmental departments discussed economic establish example failure costs feedback Figure goals Handbook identify include income Industrial Quality Control inspection involved J. M. Juran Johnson & Johnson laboratories level major managerial manufacturers materials ment MTBF multiple needs nonconforming number numerous ombudsman operations organization original price parameters Pareto analysis Pareto principle Perfectionism performance phase planned obsolescence problems procedures process product quality projects provide Quality Assurance Quality Control Manual quality cost categories quality function quality objectives quality of design quality planning quality policies Quality Progress quantified reliability Reliability Engineering reports requires responsibility results sales scrap Section 16 share of market specification staff standards sumer system Table technological term test service tion tools top management total quality costs upper management user usually vendor