Communication Skills in Practice: A Practical Guide for Health ProfessionalsRecent changes in the health service - such as the patients charter and the market forces principle - have highlighted the need for the health professional to have effective communication skills in order to maintain a high quality of service to the client. This book will meet the demands brought about by the changes in role from the student to practitioner through to managerial responsibilities. Offering practical advice and guidance, it shows how to develop communication skills for the health professional. The book is intended for speech therapists; health visitors; general practitioners; physiotherapists; occupational therapists and other professionals who provide health care. |
Contents
NonVerbal Communication | 6 |
Paralinguistic Features of Communication | 17 |
Gathering Information | 42 |
Dealing with Difficult Situations | 69 |
Preparation | 176 |
Communication Roles | 183 |
Effective Use of Voice | 253 |
Establishing Rapport with the Audience | 288 |
Common terms and phrases
acetate Action Points activities agenda aims appraisal appropriate attending audience audio-visual aids Avoid bar chart behaviour body language British Sign Language candidate chair Check Checklist client clinical interview clinician colours committee communication Diana Williams difficult discussion effective example experience eye-contact facial expression feedback feel fingerspelling gestures give head health professional hearing ideas identify important individual interest interpreter involved language lecture lip read listener look main points meeting minutes non-verbal non-verbal communication objectives organisation overhead projector paralinguistic participants person phonation position posture prepare presentation problem record relax relevant Remember responses role Sign Supporting English situation Slide projector sound speaker specific speech speech therapist staff structure Summary Points talk thoracic cavity understanding visual vocal folds vocal tract voice words workshop