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LibraryThing Review

User Review  - Razinha - LibraryThing

Quick read, simple message, but sometimes the simplest of messages are the hardest to see without an outside perspective. And I'm more receptive to the message at this point in my life/career than when I was first given the book (mid-1990s), so context matters. Read full review

LibraryThing Review

User Review  - JenniferRobb - LibraryThing

I do not remember how I heard about this book. I have a vague recollection of reading that someone had just finished it. I first attempted to get it as an audiobook because I tend to get my nonfiction ... Read full review

LibraryThing Review

User Review  - MarthaL - LibraryThing

I heard about this book a while back and I felt fortunate when I was able to purchase it used. Several times I had attempted to read it but could not get into to it. When forced to do a big clean up ... Read full review

Just having satisfied customers isn't good enough.

User Review  - Belinda K. Ellsworth - Borders

I recently read Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowes. Written as a parable designed to illustrate why the key to greatness in business is ... Read full review

LibraryThing Review

User Review  - GaylDasherSmith - LibraryThing

A revolutionary idea in today's economy...it's not enough to have satisfied customers, you must have raving fans. Told with whimsy of a world hard to imagine now with customer service being almost nonexistent. Nice to pretend, though. Read full review

LibraryThing Review

User Review  - rajendran - LibraryThing

"""Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a ... Read full review

LibraryThing Review

User Review  - micheaun - LibraryThing

EXCELLENT! Read full review

Raving Fans

User Review  - jdor - Overstock.com

Simply outstanding book I recommend it to everyone!! Read full review


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