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Just having satisfied customers isn't good enough.

User Review  - Belinda K. Ellsworth - Borders

I recently read Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowes. Written as a parable designed to illustrate why the key to greatness in business is ... Read full review

Raving Fans

User Review  - rgm5 - Overstock.com

Listen to it going to and from work. Educational and informative. Managers and leaders potential ones too could benefit from contents. Read full review

Raving Fans

User Review  - jdor - Overstock.com

Simply outstanding book I recommend it to everyone!! Read full review