Raving Fans: A Revolutionary Approach To Customer Service

Front Cover
Harper Collins, May 19, 1993 - Business & Economics - 160 pages
151 Reviews
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

 

What people are saying - Write a review

User ratings

5 stars
45
4 stars
49
3 stars
31
2 stars
12
1 star
14

Anecdotally illustrative and easy to read! - Goodreads
Holy crap, the writing in this book is bad. - Goodreads
Great insight on customer service. - Goodreads
I enjoyed it as it was a quick read with good tips. - Goodreads
The story telling I feel was unnecessary. - Goodreads
They provide simple lessons via story telling. - Goodreads

Review: Raving Fans: A Revolutionary Approach to Customer Service

User Review  - Nada - Goodreads

Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles uses a parable to present a logical business approach to customer service, from the goals of the ... Read full review

Review: Raving Fans: A Revolutionary Approach to Customer Service

User Review  - Maxwell - Goodreads

Good god. This could have been two pages. It was agonizingly drawn out. Read full review

Contents

Section 5
20
Section 6
51
Section 7
111
Copyright

Common terms and phrases

About the author (1993)

Ken Blanchard is an international bestselling author and motivational speaker whose books, including The One Minute Manager, The One Minute Entrepreneur™, and Leading at a Higher Level, have sold more than eighteen million copies in thirty languages. He lives in San Diego, California.

Bibliographic information