Managing Public Services Innovation: The Experience of English Housing Associations

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Policy Press, 2001 - Political Science - 126 pages
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Innovation is promoted to improve performance and increase the quality of services provided by public service organisations. Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation's Innovation and Good Practice database, Managing public services innovation indicates that housing associations have innovative capacity and classifies innovation in the sector; identifies the 'innovative housing association' and its key characteristics; explores the way innovation has been managed in housing associations making recommendations for best practice; develops techniques to develop evidence-based policy in the housing association sector; and discusses the implications of innovating in regulated public service industries.
Managing public services innovation is essential reading for housing industry and public management professionals, policy makers and academics in housing, business and public management departments.

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one Introduction I
three The housing association policy environment regulation and
four Classifying and measuring innovation

4 other sections not shown

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About the author (2001)

Richard M. Walker, Centre of Urban Planning and Environmental Management, The University of Hong Kong, Emma L. Jeanes, School of Business and Economics, University of Exeter and Robert O. Rowlands, Department of City and Regional Planning, Cardiff University

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