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adult education agencies American Artiﬁcial Intelligence Association AT&T basic skills BCEL beneﬁts Center certiﬁcate classroom community colleges companies computer conferencing conferencing continuing education corporate cost courses curricula curriculum Daniel Yankelovich delivery difﬁcult Digital Equipment Corporation effective electronic employees engineering enrollment equipment example executive experience expert system faculty federal ﬁeld ﬁgures ﬁnancial ﬁnd ﬁrms ﬁrst ﬁt ﬁve ﬂexible force functional funds graduates Hewlett-Packard human ICAI industry institutions instruction interactive job training JTPA knowledge labor labor unions leadership literacy management education managerial ment military million Motorola National needs networks offer ofﬁce ofﬁcers operate organizations participants percent performance problem production professional providers reﬂect requirements satellite schools sector seminars signiﬁcant speciﬁc sponsor teacher teaching technical technicians Teletraining television Texas Instruments tion tional training programs tutor U.S. Department unions University vendors videoconferencing workers workplace