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adjudication agencies agreement alternative alternative dispute resolution American American Bar Association arbitration argued Atlanta avoidance behavior Brooklyn caseload civil coercion coercive community mediation conciliation conflict Cook court costs saved court process crime criminal justice system decentralization defendant developed Dispute Center dispute processing dispute resolution dispute settlement diversion Dorchester effective evaluation example existing Felony Felstiner and Williams follow-up formal function goals grievances Griffin Bell handled hood Justice important individual informal institutions interpersonal disputes involved issues judges judicial Kpelle Laura Nader legal system litigation mechanisms mediation centers mediation costs mediation programs mediation project ment moot Nader Neighborhood Justice Centers neighborhood justice movement neighbors NJCs participation parties percent of complainants police problems procedures profes putants putes recidivism referred to mediation reform relationship reported residents resolved response Richard Danzig role settle small claims court society staff suggest tion types urban Venice/Mar Vista