Using email effectively
When you're new to email, you're usually shown what keystrokes to use to read and send a message. You might be told about a good online help system or given some documentation that tells you about command options. That instruction is necessary and helpful, especially if you haven't had much computer experience. But knowing the keystrokes isn't sufficient to become an effective and productive communicator. You also need to understand the context of email. In a typical business environment, it might take months or years -- and many mistakes -- to learn: How to organize saved mail so that you can find it again When to include a previous message, and how much to include, so that your reader can quickly make sense of what's being discussed When a network address "looks right," so that more of your messages get through the first time When a 'bounced' message will never be delivered and when the bounce merely indicates temporary network difficulties How to successfully subscribe and unsubscribe to a mailing list How to modify your email style depending on the expectations of your recipients With first-person anecdotes, examples, and general observations, Using Email Effectivelyshortens the learning-from-experience curve for all mailers, so that you can quickly be productive and send email that looks intelligent to others. The book starts with an overview of help systems and basic commands for many mailers, and then looks at the context for understanding productivity, saved mail, network addressing, communication, mailing lists, and sending files.
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What you need to know about Ms book
What you need to know to communicate well
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alias aliases ASCII automatically Binhex Bitnet bounce broadcast address Carl Malamud cc:Mail command command-line command-line mailers command-line Z-Mail CompuServe copy default delete editor email address encoding error message Eudora example filename format gateway gateway computer Global Network Navigator graphical mailers inbox Internet-style addresses Jerry Peek email@example.com list of messages list owner Listproc Listserv look Macintosh mail message mail program mail system mailbox mailers let mailing list mailrc Majordomo message body message header message number MIME Mush O'Reilly & Associates option person postmaster PostScript file prompt read email receive recipient reply sage save a message save mail send a message send mail sender Sending a subscription sent server signature file smileys someone subscribe subscription address system administrator UNIX mailers UNIX systems unsubscribe Usenet uuencode verify want to save X Window System