Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills and Values
"Fundamentals of Organizational Communication, Fourth Edition, presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. The text presents comprehensive coverage of major issues in organizational communication, such as organizational conflict, leadership, and ethical behavior." "New to this edition: Expanded coverage of careers and organizational forms in the 21st century helps students prepare for their futures. Chapter 7, "Organizational Conflict," includes new sections on sexual harassment, discrimination, and ethical abuses to address important workplace issues. Ten new cases and a new essay on the feminist perspective in organizational communication provide immediate applications of key concepts in the text."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
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ability active listening attempt believe Bill Drake communica communication behaviors communication competency concept conflict contingency theory contribute critical critical theory Dave Dave Green decision Deetz described develop differences discussion diverse Douglas McGregor Edgar Schein effective employees environment evaluate example expectations experiences Fayol Feminist Perspectives formal ganizational goals group members Human Behavior human communication ideas identify important individual influence interaction interpersonal interpersonal relationships interview issues John Karl Weick leaders leadership Likert Mary Parker Follett meaning Meaning-Centered approach ment messages motivation munication needs networks nizational orga organizational communication organizational culture organizational members organizations overall participation peers perceptions positive postmodern preferences presentations problem solving productive relationships responsibility roles satisfaction Scientific Management sensemaking sensitivity shared realities situations skills social specific strategies structure style subordinates suggests supervisors tactics task theorists theory tion tional types understand values workers zational