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Aboriginal access charges affordability analysis areas AUSTEL Australia Ballot benefits of competition BTCE call charges carriers changes choice coastal fringe communications competitive environment connection consumer groups customer service developed disabilities disaggregated discounts Dubbo economic efficiency ensure equity exchanges fixed network flexiplans framework Government handsets households improved income increased industry issues itemised billing lack licence condition long-distance low-income measures mobile network mobile phones munications needs neoclassical economics network modernisation OECD Oftel options Optus overall payphones percent performance price caps price discrimination pricing advantages privatisation problems PSTN quality levels quality of service Quiggin rebalancing reforms regulation regulatory residential consumers respondents rural and remote sample Section sector service quality standard STD/IDD sumers supplier Tele Telecom Telecom Australia telecommunica Telecommunications Act 1991 Telecommunications Network telecommunications policy telecommunications services telephone service Telstra tion universal service upgraded usage users Vodafone